FAQ

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Can I repair my damaged floor?

Typically yes. For minor scratches and dents the use of a touch-up kit can repair damaged boards. If a touch-up kit cannot repair damage, a certified installer can perform single board replacements.

Can I install a hardwood floor in a full bathroom?

Installing a hardwood floor in a full bathroom is not recommended due to the high moisture associated with these areas which can increase the potential for problems to develop.

Can I install an engineered floor over a concrete floor?

The benefit of an engineered floor is that in most cases it can be installed directly over a concrete substrate that is clean, flat, dry and structurally sound. See the installation guidelines for more details.

Is the warranty on my floor transferable?

No–The warranty applies only to the original purchaser of the floor. As the purchaser, you must register the floor and keep a record of your purchase.

What is the recommended tolerance for the subfloor to be flat?

The subfloor must be flat, meaning a minimum of 3/16” within 10’ or 1/8” in 6’. To check for flatness, use a 6-foot level or other means to locate high or low spots.

Can solid plank floors be glued down?

No, solid plank flooring is not recommended for glue down installation. Solid plank can be installed using either a nail or staple down method to an approved wood type subfloor. Planks can be fastened to a wood substrate that has been properly installed over a concrete subfloor.

What is the maximum moisture content for wood subfloors?

Test wood sub floors and wood flooring for moisture content using a pin-type moisture meter. The moisture content of the subfloor should not exceed 13% for engineered products and the moisture content of the wood should be within 4% of the subfloor’s moisture content. For 3/4” solid plank flooring the subfloor should not exceed 12% and the moisture content of the flooring should be within 3% of the subfloor’s moisture content.

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